The content describes the processes for obtaining technical and non-technical support for a product or service.
Technical Support
For technical issues related to products or services, the steps to follow are:
- Select "Técnico": By choosing this option, users will be redirected to a page that outlines their rights.
- Expand the Product: Users should identify and expand the product they need help with to specify the issue.
- Select the Case Icon: The next step is to click on the icon associated with their case in the designated column.
- Access the Relevant Portal: Upon selecting the case icon, users will be redirected to the appropriate supplier portal. This portal is where they can submit their technical request.
Non-Technical Support
For non-technical assistance, which includes issues such as accessing the portal, managing license keys, or downloading software, the following steps should be taken:
- Select "No Técnico": This option redirects users to the case management portal of Broadcom, where they can seek help for non-technical concerns.
In summary, the content clearly delineates how to access the appropriate support depending on whether the issue is technical or non-technical, providing a straightforward guide to users in need of assistance.